Service Stars of the Month

Cindy Ventre, R.N., Joe Ossiander, R.N., and LVH-Muhlenberg intensive care unit colleagues

Service Stars

Joe Ossiander, R.N., and the intensive care unit (ICU) staff at LVH–Muhlenberg; Cindy Ventre, R.N., Regional Heart Center–Surgical

Cindy Ventre, R.N., heard the call in the LVH–Muhlenberg emergency department (ED): a man suffered a heart attack and slipped into a deep coma. The ambulance was arriving in minutes.

The doctor knew a new technology, Arctic Sun, could prevent brain damage and potentially save the patient’s life. Yet he also knew the
go-live date for using it at LVH–Muhlenberg was a week away.

That’s until Ventre told him the equipment was on-site, and that ICU colleagues had learned how to use it the week prior. She contacted ICU charge nurse Joe Ossiander, R.N., who consulted with his managers.

“The team gave the green light,” Ossiander says. After 36 hours, the patient regained consciousness, continued to improve and was discharged in nine days.

“That was the first time I was asked to work in the ED,” says Ventre, who regularly works on Regional Heart Center–Surgical. “It was meant for me to help this patient.”

Bonnie Magliane and Suzanne Vesely, office coordinators, Burn Recovery Center
Nominated by Jackie Fenicle and Joanne McLaughlin, Burn Recovery Center

Lesley Shambo, administrative coordinator, Dept. of Dental Medicine, LVH–17th and Chew
Nominated by Toni Seyler, Dept. of Dental Medicine, LVH–17th and Chew

David Hanzelman, R.N., special procedure unit (SPU), LVH–Muhlenberg
Nominated by Annmarie Hernandez, SPU, LVH–Muhlenberg

Bob Saville, technical partner, post anesthesia care unit, LVH–Cedar Crest
Nominated by Margaret Stoudt, nurse staffing office

Sicilia Kleppinger, medical interpreter, Lehigh Valley Physicians Practice
Nominated by Christine McFarland, Lehigh Valley Physicians Practice

Richard Boulay, M.D., and Martin Martino, M.D., Gynecologic Oncology Specialists; Kristin Friel, M.D., and Rochelle Steiner-Friel, M.D., College Heights OB/GYN Associates; Sarah Stevens, Pediatric Specialty Center; Patricia Marth, division director, LVPG College Heights OB/GYN Associates
Nominated by Pam Repetz, oncology, Lehigh Valley Physician Group

Cathy Ziegenfuss, R.N., Riverside Family Practice
Nominated by Leann Lotier, Riverside Family Practice

Frank Paulson and Bob Scholl, security valet
Nominated by Susan Kelly, R.N., float pool

To nominate a star, go to e-mail’s bulletin board at Forms_rewards. Right click to “use form” or on the intranet at www.lvh.com in the “What’s New” box, click on Nominate a Service Star

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